Full Line of Hardware Equipment

PatientTrac does not require any special computer hardware or software applications. However, it has been our experience that most medical practices desire to have an optimum information technology environment to effectively manage their “paperless office.”

Since 2003, PatientTrac has partnered with computer manufacturers to provide high-quality, durable computer and network server equipment for healthcare organizations. We offer a full line of Windows-based desktop PCs, notebook PCs, tablet PCs and network servers for medical facilities. Our hardware is delivered with all Windows updates, Microsoft Office applications, PatientTrac applications and antivirus software already installed.

Major advantages of purchasing hardware from PatientTrac include:

  • Computers and hardware configured before implementation begins – no downtime
  • Secure and reliable network configuration and maintenance
  • One-call support for network, computers, backup and software
  • Excellent commercial lease financing terms available

All-in-One Computers

The All-in-One market is replacing the traditional desktop computer. In fact, PatientTrac was the first healthcare technology company to offer the All-in-One desktop computer to medical facilities. The All-in-One gives the user back their counter or desk workspace, since there are no computer towers, wires or other clutter taking up space. Instead, the workspace and facility has an ultra-modern, aesthetically pleasing look, with increased work capabilities for each computer user.

Notebook PC and Tablet PC

We currently offer the full line of tablet PCs, slate tablet PCs and notebooks for mobile computing. PatientTrac EMR is designed to work on Windows platforms from Windows XP to Windows 8.

All of our tablets have handwriting recognition capabilities. Each PatientTrac tablet is delivered to the user with 6 GB memory. Additionally, each PatientTrac tablet PC includes biometric security to ensure that the tablet cannot be accessed by unauthorized users. If a tablet is not being used for an extended period of time, it will go into a secure sleep mode and can only be accessed with a fingerprint swipe.

We install the full version of Microsoft SQL Server on each tablet. All data entry on the tablet PC is automatically replicated on the office network server. This feature empowers the physician to enter data in the hospital, nursing home or hotel room. When they return to the office, the data which has been entered in the office and on the tablet are synchronized with each other. And in the event of a power outage or other network issue, the physician does not lose access to patient data, and there is no downtime in the practice or facility.

Why Do I Need a Server?

This is one of the most common questions we encounter. The following are the advantages to a medical practice of having a server:
Print/Fax Server
Scanned patient charts will be stored on the network server as will be accessible to all the users in the medical practice, as well as any faxes received by the facility.
Firewall or Security System
A network server is instrumental in creating and enforcing network security in compliance with HIPAA.
Database Host
A server is absolutely critical for storing the SQL Server Database, managing database maintenance for back-ups, and managing replication to ensure that the tablet PCs’ data is kept in line with the data in the main database. The server maintains patients’ digital pictures, which can then be viewed on a tablet PC by the provider when selecting a particular patient.

Why the Large Amount of Data Storage, Hard Drives, Processors and Memory?

Our servers are designed to take the stress that is placed on the hardware during normal business operations. We build a server with two Intel XEON Processors, five memory chips, 16 heat cooling fans, and redundant electric power systems. All of these are designed to keep the server functional even after a hardware failure—e.g., the hard drive, processor or memory chip go bad, or the system suffers a “thermal event.”
Network servers are designed to function without being shut down, therefore providing the practice with 24/7 access to critical patient data and allowing backup and maintenance operations to run during off-peak business hours.

How Much Memory Should My Server or Desktop Contain? Industry experts would answer: ALL YOU CAN LOAD! Memory is the least expensive part of the computer hardware, and the most important. The memory determines how much data can be processed at any given moment, and the speed at which the hardware can function. No one has ever complained about being able to handle too much data or working too fast.

The Bottom Line

For a medical practice or facility with implemented EHR/HIS, a network server is an essential piece of hardware. Given its importance, the server needs to be state-of-the-art and designed to function 100% of the time, without shutdowns.
This is why we have used reliable and technologically advanced Hewlett Packard network servers almost exclusively in our implementations since 2002.

What if I have in-house IT personnel?
What if I already have hardware in place?
For these and more questions and solutions, please visit our Frequently Asked Questions section.